Guides
Guides for the front desk
How to answer customers faster without adding staff: AI receptionists, iPad kiosks, multilingual service, and the free templates and calculators to plan it.
Guides
Guide
AI receptionist for small business: what it does and how to set one up
Phone or counter, what it can answer, what it shouldn't, and a six-step setup you can finish in an afternoon.
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Digital concierge for hotels: a self-service front desk guests actually use
What guests ask, what to add before you switch it on, where to put it, and what must always stay with the front desk.
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How to turn an iPad into a self-service kiosk
Stand, spot, power and Guided Access: the six steps to a front desk kiosk customers can't wander out of.
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Chatbot vs voice assistant for small business: which answers customers better?
Website chatbot, phone AI or a voice assistant at the counter: what each does best and a quick way to choose.
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Multilingual customer service for small businesses, without hiring
Seven ways to help customers who don't speak your language, from translated signs to an AI that answers out loud.
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How to train an AI assistant on your business data
The first-day list of facts to add, formats that work, how to write answers, and how to test it before customers do.
Read the guideTemplates and calculators
Free printable
Front desk FAQ template: the questions customers ask, by business type
Printable question lists for shops, hotels, restaurants, salons, gyms and pharmacies, plus a one-week tally sheet.
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How much time do repeat questions cost your front desk?
Turn questions per day and minutes per question into hours a week, a month and a year.
Open the calculator