Kioskly AI

Question

Does an AI receptionist work 24/7?

It doesn't get tired, take breaks or call in sick. It does need power and Wi-Fi.

1 min readBy the Kioskly AI team

Quick answer

Yes, as long as the device stays on, plugged in and connected. An AI receptionist doesn't take breaks, so it answers the same way at opening time, during the lunch rush and late at night. For a counter kiosk like Kioskly AI, keep the iPhone or iPad charging, on Wi-Fi and locked to the app with Guided Access; Kioskly AI keeps the screen on while Employee Mode runs.

Where 24/7 makes a difference

  • Rush hours: it answers the fifth person in the queue while your team serves the first.
  • Breaks and shift changes: the desk is never empty of answers.
  • Night shifts: a hotel lobby at 2 AM, with one person covering the desk and the phone.
  • Places that stay open without staff: 24-hour gyms, laundromats, self-service stores and hostels.

What can stop it

  • Power. Keep it plugged in; a kiosk on battery won't last the day.
  • Wi-Fi. A weak signal at the counter means slow or missing answers.
  • Someone leaving the app. Guided Access prevents it.
  • Restarts and updates. After one, the app has to be opened again.
  • Plan limits. Kioskly AI is free to try with real customers; Premium removes the limit on customer answers.

A 30-second opening routine

  1. Check it's on and in Employee ModeAnd that Guided Access is active.
  2. Wipe the screenFingerprints are the first thing customers see.
  3. Ask it one questionToday's hours are a good test: it checks the microphone, the connection and your information at once.

For the full setup, see how to turn an iPad into a self-service kiosk.

Frequently asked questions

Does it work without internet?

Plan for a steady connection: that's how Kioskly AI writes its answers. If it can't answer a question, it tells the customer so instead of guessing.

What happens after a restart or power cut?

Open Kioskly AI, start Employee Mode and turn Guided Access back on. It's worth checking each morning as part of opening up.